Video troubleshooting/tips

by News 12 Varsity on
Wed, Nov 8, 2017 12:28 PM

Updated Wed, Nov 8, 2017 12:38 PM
Video troubleshooting/tips

Our goal at News 12 Varsity is to provide you with a seamless high school sports viewing experience, but from time to time you may experience problems that are beyond our control. Here are some tips to help you quickly fix the issues yourself:
 
1. Make sure your browser is up-to-date
 
If you are having trouble viewing our videos, check to see if you are using the latest version of your browser. Most browsers update automatically, but you can double-check by visiting this handy web site: https://updatemybrowser.org/
 
2. Enable Flash on your browser
 
If you have confirmed your browser is up-to-date, but you're still having problems, you may need to enable Flash. The best way to do this is to go to the search engine of your choice -- such as Google, Bing, or Yahoo -- and search "How to enable flash on [Browser Name]." Replace [Browser Name] with browser you're using, such as Chrome, Firefox, or Safari.
 
In the search results, look for links that will take you to your browser's official site, as these usually have the safest, best and simplest advice for enabling Flash.
 
3. Check your internet connection
 
If the video is playing, but the quality is poor, it may be because of a bad internet connection. Whenever possible, try watching on a device that is connected via ethernet (i.e., a cable connected directly from the computer to the modem) rather than via wifi or cellular data.
 
Keep in mind that live video streams are dependent on cellular signals at remote locations, which may not always be reliable. While we take steps to ensure a high-quality broadcast, poor connectivity in the area of our broadcast may cause video buffering or low quality. Please be patient. Our technical team works dilligently to address any live video issues immediately.
 
4. If you're still having trouble:
 
You can email us at feedback@news12varsity.com or tweet us @News12Varsity. Please note that these accounts are not monitored 24/7. Reply times may be delayed. If you choose to email us, include a link to the video you're trying to watch, and let us know which browser you're using. 

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